At Turn Back Time Aesthetics & Wellness, we are dedicated to providing the highest level of quality care. We make it easy for our patients to access top-tier medical providers and treatments at affordable and transparent prices. Our commitment to exceptional care doesn’t stop after your purchase—we are here to support you every step of the way. If you experience any issues with your order or product, please contact our patient care team at (937) 910-8100 or email us at [email protected]. Below are our categories and how we can assist you after the sale: ⸻ PRESCRIPTION MEDICATIONS: Due to state and federal regulations, we are unable to accept returns of prescription medications once they have been dispensed by the pharmacy. After your payment method has been charged and your package has been handed over to the carrier (USPS, FedEx, UPS), all sales are final. However, you may log in to your tbtaesthetics.com account before your products ship to update your address, change your payment method, or cancel your subscription. If your prescription medication arrives damaged or is lost during transit, please contact our patient care team at (937) 910-8100 or [email protected] for assistance. ⸻ NON-PRESCRIPTION (OVER-THE-COUNTER) PRODUCTS: Turn Back Time Aesthetics & Wellness accepts returns on unopened, non-prescription items within 30 days of purchase. Customers are responsible for return shipping costs, and we do not accept COD returns. If you need to initiate a return, please contact our patient care team at (937) 910-8100 or [email protected] with your order number, the reason for the return, and the product name. Turn Back Time Aesthetics & Wellness reserves the right to deny a return if the product is not in its original condition or appears to have been tampered with or opened. Once we receive and approve the returned product, your purchase price will be refunded to your original payment method. Return Address: Turn Back Time Aesthetics & Wellness 45 W Franklin Street, Suite 1 Bellbrook, OH 45305 ⸻ LOST PACKAGES: In the rare event that your package is lost in transit, Turn Back Time Aesthetics & Wellness will reship your prescription or non-prescription order. We will work with the carrier (USPS, FedEx, UPS) to locate and redirect your package if possible. Occasionally, weather or other unforeseen factors may cause delays. Since we do not ship refrigerated products, increased transit time will not affect the quality of your order. If your package is lost or does not arrive at the shipping address provided, please contact our patient care team at (937) 910-8100 or [email protected]. Your satisfaction is our top priority, and we are here to ensure your experience with Turn Back Time Aesthetics & Wellness exceeds your expectations.